Could every enquiry reach the right person sooner?
Explore whether AI could sort incoming messages and suggest who should handle them.
How we could test it
- A small first test
- Try a small set of example messages. Compare the suggested categories and recipients with your team's choices.
- Where people stay involved
- Your team checks the suggestions. Messages stay where they are until someone approves the next step.
- What we would learn
- How often the suggestion is right, which messages are difficult, and whether checking it saves time.
